Lauragais Tourisme belongs to the network ofTourist Offices of FranceOur Tourist Office has been classified category 1 since 2013. It plays a role in the attractiveness and promotion of the Terres du Lauragais region and more generally of the “destination France”.

The classification is a voluntary process emanating from the community. It is pronounced by prefectural decree taken for a period of five years. The benchmark, the very essence of which is focused on the quality of reception, is composed of around twenty criteria to be respected:

  • Provide you with an easily accessible reception area and information area.
  • Facilitate your procedures.
  • Provide you with furniture to sit on.
  • Inform you free of charge about the local tourist offer.
  • Display and distribute its opening periods expressed in at least two foreign languages.
  • Offer you free access to wifi.
  • Be open at least 305 days a year, Saturday and Sunday inclusive during tourist or entertainment periods.
  • Respond to your mail all year round.
  • Provide a permanent reception service run by staff speaking at least two foreign languages.
  • Ensure the supply of tourist maps, and guides on paper.
  • Give you access to its dedicated trilingual website adapted to consultation via on-board media.
  • Disseminate tourist information also on paper translated into at least two foreign languages ​​relating to:    
    - to all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, level of classification; 
    - monuments and cultural, natural or leisure tourist sites which may include the indication of usage rates, periods and opening hours to the public, the website and telephone and postal coordinates; 
    - events and activities
    - emergency telephone numbers.
  • Update its tourist information annually.
  • Post emergency telephone numbers outside.
  • Present all the qualified offer of its area of ​​intervention for all clienteles.
  • Provide access to viewing the availability of classified accommodation.
  • Process any complaints and measure visitor satisfaction.
  • Offer a tourist information service integrating new information and communication technologies (social networks, mobile phone, geolocation, etc.).
  • Respect the requirements of the National Quality Tourism brand.
  • Provide you with a stay advisor.
  • Guarantee the reliability and timeliness of information on the local tourist offer.