Lauragais Tourisme belongs to the network ofTourist Offices of FranceOur Tourist Office has been classified category 1 since 2013. It plays a role in the attractiveness and promotion of the Terres du Lauragais region and more generally of the “destination France”.
The classification is a voluntary process emanating from the community. It is pronounced by prefectural decree taken for a period of five years. The benchmark, the very essence of which is focused on the quality of reception, is composed of around twenty criteria to be respected:
- Provide you with an easily accessible reception area and information area.
- Facilitate your procedures.
- Provide you with furniture to sit on.
- Inform you free of charge about the local tourist offer.
- Display and distribute its opening periods expressed in at least two foreign languages.
- Offer you free access to wifi.
- Be open at least 305 days a year, Saturday and Sunday inclusive during tourist or entertainment periods.
- Respond to your mail all year round.
- Provide a permanent reception service run by staff speaking at least two foreign languages.
- Ensure the supply of tourist maps, and guides on paper.
- Give you access to its dedicated trilingual website adapted to consultation via on-board media.
- Disseminate tourist information also on paper translated into at least two foreign languages relating to:
- to all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, level of classification;
- monuments and cultural, natural or leisure tourist sites which may include the indication of usage rates, periods and opening hours to the public, the website and telephone and postal coordinates;
- events and activities
- emergency telephone numbers. - Update its tourist information annually.
- Post emergency telephone numbers outside.
- Present all the qualified offer of its area of intervention for all clienteles.
- Provide access to viewing the availability of classified accommodation.
- Process any complaints and measure visitor satisfaction.
- Offer a tourist information service integrating new information and communication technologies (social networks, mobile phone, geolocation, etc.).
- Respect the requirements of the National Quality Tourism brand.
- Provide you with a stay advisor.
- Guarantee the reliability and timeliness of information on the local tourist offer.
