Lauragais tourisme has been committed to a quality approach since its creation in 2011 and has obtained the Tourism Quality Mark which rewards its hospitality skills and services.
Classified category I, our Tourist Office belongs to the network of Tourist Offices of France. He engages himself in :
- Provide you with an easily accessible reception area and information area.
- Facilitate your procedures.
- Provide you with furniture to sit on.
- Inform you free of charge about the local tourist offer.
- Display and distribute its opening periods expressed in at least two foreign languages.
- Offer you free access to wifi.
- Be open at least 305 days a year, Saturday and Sunday inclusive during tourist or entertainment periods.
- Respond to your mail all year round.
- Provide a permanent reception service run by staff speaking at least two foreign languages.
- Ensure the supply of tourist maps, maps and tourist guides on paper.
- Give you access to its dedicated trilingual website adapted to consultation via on-board media.
- Disseminate tourist information also on paper translated into at least two foreign languages relating to:
- to all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, level of classification;
- monuments and cultural, natural or leisure tourist sites which may include the indication of usage rates, periods and opening hours to the public, the website and telephone and postal coordinates;
- events and activities
- emergency telephone numbers. - Update its tourist information annually.
- Post emergency telephone numbers outside.
- Present all the qualified offer of its area of intervention for all clienteles.
- Give you access to the consultation of the availability of classified accommodation.
- Process your complaints and measure your satisfaction.
- Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
- Respect the requirements of the National Quality Tourism brand.
- Provide you with a stay advisor.
- Guarantee the reliability and timeliness of information on the local tourist offer.
